Senior Architect

descripción del puesto / funcionesDefine the target architecture for the Genesys Cloud CCaaS solution, including:LogicalFunctionalTechnical viewssupported by architecture diagrams and detailed design documentation.Design a scalable, multi-country CCaaS architecture aligned with business and IT strategies.Define the AI strategy and integration approach, covering:Native Genesys Cloud AI capabilitiesExternal enterprise AI systems (LLMs, conversational AI, analytics).Design secure and efficient integration patterns between Genesys Cloud and existing enterprise solutions (APIs, data, network).Produce country-by-country rollout roadmaps, taking into account:Business strategyIT strategyLocal constraints and regulatory requirements.Define and support proofs of concept (PoCs) to validate architectural choices.Collaborate closely with:Business stakeholdersIT teamsSecurity and compliance teamsAXA Partners and AXA Group Architecture teamsGenesys solution experts.Ensure full compliance with internal standards and regulatory requirements.Share CCaaS and Genesys Cloud knowledge and best practices across AXA Partners teams.Participate in business travel when required.requisitos mínimosProven experience as a Solution Architect or Enterprise Architect.Strong hands-on experience in Genesys Cloud CCaaS architecture design and implementation.Experience working in large-scale, multi-country environments.Strong knowledge of:Cloud architectureNetwork designAPIsData integration patterns.Proven experience integrating AI/ML solutions, including:Conversational AILarge Language Models (LLMs)Analytics platforms.Ability to work effectively with cross-functional and international teams.Fluent English communication skills.Willingness to travel for business.requisitos valorablesGenesys Cloud certifications.Experience in the insurance industry.Familiarity with regulatory and compliance frameworks, especially in multi-country or European contexts.Experience defining AI governance frameworks, including principles, boundaries, and model placement (in-CCaaS vs external).Experience designing and leading technical Proofs of Concept (PoCs).Strong technical leadership and stakeholder management skills.Experience in highly regulated enterprise environments.idiomasEnglish is a mustubicaciónRemoteOriginally posted on Himalayas