Patient Outreach Specialist

• <p><span><strong id="docs-internal-guid-d2f9f2ed-7fff-9271-9657-97ab474bb4a0">Patient Outreach Specialist: Remote Healthcare Position</strong></span></p><p><span><strong id="docs-internal-guid-d2f9f2ed-7fff-9271-9657-97ab474bb4a0">Grapefruit Health · Remote, U.S. · Part-time, Flexible · Graduates Only</strong></span></p><p></p><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">ABOUT GRAPEFRUIT HEALTH</strong></span></h5><p><span&gt
• Grapefruit Health is a healthcare services company on a mission to solve the growing staffing shortage in healthcare by putting tomorrow&#39
• s clinicians to work today. We train and manage healthcare graduates to conduct remote, telephonic patient interactions using our purpose-built software. The result: patients receive timely support, healthcare organizations extend their capacity, and you gain real clinical experience.&lt
• /span></p><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">THE ROLE</strong></span></h5><p><span&gt
• As a GFH Patient Outreach Specialist, you&#39
• ll conduct structured phone-based interactions with patients on behalf of our partner healthcare organizations. Using our software, you&#39
• ll follow evidence-informed protocols to check in on patients, complete assessments, and escalate concerns when needed, all from a quiet space of your choosing. You&#39
• ll work with patients experiencing different disease states, preventative care needs, medication use, post-discharge follow-up needs, etc. All interactions are telephonic
• no video, no in-person contact required. Must be based in the U.S.&lt
• /span></p><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">WHAT YOU'LL DO</strong></span></h5><ul><li><p><span>Complete a minimum of 20 hours of patient outreach per week on a flexible schedule you build</span></p></li><li><p><span>Conduct structured telephonic assessments and wellness check-ins using The Grove (Grapefruit Health’s platform)</span></p></li><li><p><span>Document interaction outcomes accurately within the platform</span></p></li><li><p><span>Escalate patient safety concerns to a licensed clinical supervisor in real time</span></p></li><li><p><span>Maintain strict HIPAA compliance and patient confidentiality at all times</span></p></li><li><p><span>Participate in onboarding training and ongoing check-ins</span></p></li></ul><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">TRAINING & SUPERVISION</strong></span></h5><p><span&gt
• All new graduate hires complete a ≦14 day paid onboarding covering our platform, communication frameworks, and HIPAA requirements. Once active, you&#39
• ll be supervised by our Clinical Leadership Team who are available during your shifts for escalations and support.&lt
• /span></p><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">WHAT YOU'LL GAIN</strong></span></h5><ul><li><p><span>Verifiable healthcare experience for your resume</span></p></li><li><p><span>Confidence and fluency in patient communication</span></p></li><li><p><span>Familiarity with a real clinical software used in professional settings</span></p></li><li><p><span>The satisfaction of genuinely improving patient outcomes</span></p></li></ul><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">WHAT WE'RE LOOKING FOR</strong></span></h5><ul><li><p><span>U.S. based required</span></p></li><li><p><span>Must be a healthcare school graduate — active clinical enrollment does not qualify for this role. You will be rejected if you are in school</span></p></li><li><p><span>Certification as a medical assistant, community health worker, patient navigator, pharmacy technician, or comparable clinical credential is a plus</span></p></li><li><p><span>Must have a compatible computer and cell phone with SMS</span></p></li><li><p><span>Must be able to work at least 20 hours/week</span></p></li><li><p><span>A quiet, private workspace free of background noise or distractions</span></p></li><li><p><span>Strong verbal communication skills, or a genuine desire to develop them</span></p></li><li><p><span>Comfort working independently in a remote environment</span></p></li></ul><p>If you are passionate about helping others and have a knack for building relationships, we encourage you to apply!</p><p></p><h5><strong><em>Required with Submission</em></strong></h5><ul><li><p><strong><em>Two-minute or less video explaining why you would be a good fit for Grapefruit Health and why you think learning how to perform care telephonically is important to prepare you to become a clinician. These do not need to be very formal and are mostly for us to evaluate your communication style. Be yourself and have fun with it!</em></strong></p></li></ul><p></p><h5><span><strong id="docs-internal-guid-9ce6a45c-7fff-b3a4-432d-8169b305997a">HEAR FROM OUR TEAM</strong></span></h5><p><span>“I’ve had an amazing experience so far with Grapefruit. I am very thankful for this opportunity, and it has boosted my confidence as a future health care professional and with patient interactions.” -Madison, Pharmacy Student</span></p><p><span>“Working with Grapefruit Health gave me the opportunity to communicate with real life patients. This program not only gave me the experience I was missing, but also the communication skills that I will carry with me into my career as a nurse”-Elizabeth, Nursing Student</span></p><hr><p><span>Grapefruit Health is an equal opportunity employer. Students work directly for Grapefruit Health––we are not a third-party recruiter. All patient data is handled in accordance with HIPAA.</span></p>

Please mention the word **COMMENDABLE** and tag RMmEwMjo0NzgwOjM6MTE0MTowOjJmODk6ZWUzOTox when applying to show you read the job post completely (#RMmEwMjo0NzgwOjM6MTE0MTowOjJmODk6ZWUzOTox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.