Load Coverage Representative

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are looking for a proactive and detail-oriented Load Coverage Representative (CSR) to join our logistics team.

Position Overview:

The ideal candidate has experience handling day-to-day brokerage operations and can confidently manage carrier communication, load coverage, and shipment tracking in a fast-paced environment.

This role is heavily operations-focused and requires strong communication, negotiation, and multitasking skills.

Key

Responsibilities:

• Book loads with carriers and ensure timely freight coverage

• Negotiate rates with carriers while maintaining company profitability goals

• Send and manage rate confirmations accurately and on time

• Follow up with drivers and dispatchers to track shipment ETAs and load status updates

• Communicate proactively with carriers regarding pickups, deliveries, delays, and issues

• Maintain accurate load updates and shipment information in the TMS

• Work closely with internal operations and sales teams to ensure smooth execution

• Build and maintain strong relationships with carriers and transportation partners

• Handle day-to-day operational tasks related to freight movement and carrier management

• Support Track & Trace (T&T) responsibilities, including monitoring shipments in transit, updating statuses, and escalating issues when necessary

Training & Tools

We will provide full training on our internal processes and systems, including:

•

TAI Cloud

•

HubSpot

•

Parade

•

Internal TMS guidelines

• Other logistics and communication tools used by the team

Requirements

• Previous experience in carrier sales, freight brokerage, or logistics operations

• Experience handling daily freight operations and shipment coordination

• Strong negotiation and communication skills

• Ability to multitask and manage multiple loads simultaneously

• Detail-oriented with strong organizational skills

• Comfortable working in a fast-paced environment

• Experience with TMS systems or logistics software is a plus

•

English proficiency required

Workingconditions:

• Working schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

•

Work mode - hybrid/remote

•

Competitive Salary in USD

•

10+ business days of paid time off

•

Equipment provided

•

A supportive team

•

Remote eligibility

Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.

Highlights

Carrier Sales

Freight Brokerage

Logistics

Originally posted on Himalayas